bonus138 FAQ —
Complete Player Guide

Creating a bonus138 account takes under three minutes. Click the registration button on the homepage, fill in your username, email address, date of birth, and contact number, then set a secure password. You will receive an email confirmation to activate your account. Ensure all details match your government-issued ID, as KYC verification is required before your first withdrawal.

The minimum age to register and use bonus138 is 21 years old. This is strictly enforced. During KYC verification, you must submit a valid government-issued photo ID — such as a Malaysian MyKad or passport — to confirm your age. Any account found to belong to a person under 21 will be immediately suspended and permanently closed.

KYC (Know Your Customer) verification is required before your first withdrawal on bonus138. Contact our live chat support team and they will guide you through the process. You will need to submit a clear photo or scan of your government-issued ID (MyKad or passport) and, in some cases, a selfie holding the document. Verification is usually completed within a few hours.

No. Each individual may hold only one active bonus138 account. Creating multiple accounts — whether under the same or different details — is considered multi-accounting and is strictly prohibited. All related accounts will be suspended and any bonus balances forfeited. If you have trouble accessing your existing account, contact our 24/7 live chat support team instead of creating a new one.

Click the "Forgot password?" link on the login screen and enter the email address associated with your bonus138 account. A password reset link will be sent to your inbox within a few minutes — check your spam folder if it does not appear. If you no longer have access to your registered email, contact our live chat support team to verify your identity and reset your access manually.

You may close your bonus138 account at any time by contacting our live chat or email support team. Before closure, any available real money balance can be withdrawn to your registered payment method, subject to completing KYC verification if not already done. Players closing their account for responsible gambling reasons will be directed to our self-exclusion process, which provides additional protections.

bonus138 accepts deposits and withdrawals in Malaysian Ringgit (MYR) via Touch 'n Go eWallet, Boost eWallet, GrabPay, DuitNow QR / Transfer, and FPX (Maybank, CIMB, Public Bank, Hong Leong Bank). We also accept USDT TRC20 for players who prefer cryptocurrency. All transactions are processed in MYR unless you use crypto, which is converted at the prevailing market rate.

Minimum deposit amounts vary by payment method at bonus138. For e-wallets (Touch 'n Go, Boost, GrabPay) and DuitNow, the minimum deposit is typicallyRM30. For FPX bank transfers via Maybank, CIMB, Public Bank, or Hong Leong, the minimum is typically RM50. Exact limits are shown in the Cashier section when you select your preferred payment method.

Touch 'n Go eWallet deposits at bonus138 are typically creditedinstantly — usually within 10–30 seconds of payment confirmation. If your deposit has not appeared in your account balance after 5 minutes, contact our live chat team with your transaction reference number. Do not attempt a second deposit until the first one is confirmed, to avoid duplicate charges.

Most withdrawals at bonus138 to e-wallets (Touch 'n Go, Boost, GrabPay) and DuitNow are processed within 5–30 minutes after approval. FPX bank transfers to Maybank, CIMB, Public Bank, or Hong Leong may take up to 24 hours in cases requiring manual review. First-time withdrawals also require completed KYC verification, which can add some time to the initial request.

bonus138 does not charge fees on standard MYR deposits or withdrawals via e-wallets and FPX bank transfers. For cryptocurrency (USDT TRC20) transactions, standard blockchain network fees apply and are borne by the player — these are not charged by bonus138 but are inherent to the TRC20 network. Always check the current fee structure in the Cashier section before initiating a crypto transaction.

As a standard anti-money laundering (AML) requirement, bonus138 processes withdrawals back to the same payment method used for deposits wherever technically possible. If you deposited via Touch 'n Go eWallet, your withdrawal will be sent back to that wallet. If your original payment method is no longer available, contact our support team — additional verification will be required before an alternative withdrawal route is approved.

bonus138 offers a comprehensive game library covering slot games (classic and video slots), live dealer casino games (baccarat, blackjack, roulette, dragon tiger), sports betting (EPL, Liga Super Malaysia, UFC, NBA, and more), live football betting, live lottery, and arcade titles. New game titles are added regularly. All games are accessible directly from your browser without any downloads required.

Yes. All slot games on bonus138 operate using certified Random Number Generator (RNG) technology, which ensures that each spin outcome is statistically independent and unpredictable. Our games are sourced from reputable game providers whose RNG systems undergo independent testing. The Return to Player (RTP) percentage for each slot is displayed in the game's information panel before you start playing.

Yes. bonus138 covers a wide range of football betting markets including the English Premier League (EPL), Liga Super Malaysia, UEFA Champions League, La Liga, and other top competitions. You can bet pre-match or in-play (live betting) during fixtures. Live football betting allows you to place bets while a match is in progress, with odds updating in real time based on match events.

Absolutely. The bonus138 platform is fully optimised for mobile play and works smoothly on both Android and iOS devices through your mobile browser — no app download is required. The mobile interface gives you access to the full game library, cashier, live betting, and customer support. Players in Kuala Lumpur, Penang, Johor Bahru, and across Malaysia regularly access bonus138 via mobile.

Minimum bets for slot games on bonus138 vary by game title. Most slots support bets starting from as low as RM0.20 to RM1.00 per spin, making them accessible to players across a range of budgets. Maximum bet limits per spin are also defined per game and are displayed in the game interface. Always check the paytable and bet settings before you start a session.

If your connection drops during a live dealer game round on bonus138, the round outcome will be determined by the game server's recorded state at the time of disconnection. If a bet was placed and confirmed before the disconnect, the result stands. If the disconnection occurred before your bet was confirmed by the server, the round is typically voided. Contact our support team with your game round ID if you experience a dispute.

bonus138 offers a welcome deposit bonus for newly registered Malaysian players. The exact bonus percentage, maximum bonus amount in MYR, and applicable wagering requirements are detailed on the current promotions page. Welcome bonuses are only available to players aged 21 and above who have registered for the first time and made a qualifying first deposit. Bonus terms should be read carefully before claiming.

A wagering requirement (also called rollover or turnover) means you must stake your bonus amount a set number of times before the resulting balance can be withdrawn. For example, aRM100 bonus with a 20x wagering requirement means you must place a total of RM2,000 in bets before you can withdraw bonus-derived winings. Bonus terms at bonus138 clearly state the applicable wagering requirement on every promotion page.

Yes. At bonus138, slot games typically contribute 100% to wagering requirements, meaning everyRM1 bet on eligible slots counts as RM1 toward the rollover target. Live dealer casino games and sports bets may contribute at lower rate — commonly10–20%. The specific contribution rates for each game category are listed in the terms of each individual promotion. Always check before choosing which games to play with bonus funds.

Yes. In addition to the welcome bonus, bonus138 runs regular promotions for existing players including reload bonuses on subsequent deposits, cashback rebates on net losses over a given period, referal bonuses, and special event promotions tied to major sporting fixtures like EPL finals or Liga Super Malaysia matches. Check the Promotions page regularly or subscribe to notifications so you do not miss out.

A bonus may be voided at bonus138 for several reasons: the bonus expired before wagering requirements were completed; a second bonus was claimed while a previous bonus was still active; suspicious wagering patterns were detected (such as placing only low-risk bets to clear rollover); or account verification was incomplete. If you believe a bonus was incorrectly voided, contact our live chat team with your account details and the relevant promotion name.

Yes. bonus138 operates a loyalty programme that rewards consistent players with tier-based benefits. As you accumulate activity on the Platform — through real money play on slots, live casino and sports betting — you progress through loyalty tiers that unlock perks such as higher withdrawal limits, dedicated account support, exclusive reload bonuses, faster withdrawal processing, and invitations to special promotions. Details are available from our support team.

bonus138 operates under international gaming licensing and employs 256-bit SSL encryption to protect all data transmitted between your device and the Platform. Player funds are managed with standard financial controls, and all games use certified RNG technology. While online gambling is not regulated by Malaysian authorities, bonus138 maintains operational standards consistent with recognised international responsible gaming practices to ensure a safe environment for Malaysian players.

To set a deposit limit on your bonus138 account, contact our 24/7 live chat support team and request a daily, weekly, or monthly deposit cap in MYR. Limit reductions take effect immediately. Increases are subject to a cooling-off period to prevent impulsive decisions. This tool is free, takes one conversation to activate, and is one of the most effective ways to keep your gambling within a budget you are comfortable with.

Self-exclusion suspends your bonus138 account for a chosen period —6 months, 1 year, or permanently. During self-exclusion, you cannot log in, deposit, place bets, or claim bonuses. The exclusion cannot be reversed during the active period, regardless of requests made. To activate self-exclusion, contact our live chat team. We process these requests without requiring justification — your decision is respected immediately and without judgment.

Malaysian players seeking support for gambling-related difficulties can contact Talian Kasih on 15999 — a free, confidential 24/7 national welfare helpline. GamCare is also referenced as an international responsible gambling resource. For peer support, Gamblers Anonymous has active chapters in Kuala Lumpur and Penang. bonus138's own support team can immediately activate responsible gambling tools including self-exclusion, cooling-off periods, and deposit limits.

bonus138 uses 256-bit SSL encryption for all data in transit, encrypts sensitive data at rest, and enforces strict role-based access controls so only authorised staff can access player information. We do not sell your personal data to third parties. KYC documents are stored securely and retained only as long as required by our licensing obligations. Full details of how we handle your data are in our Privacy Policy.

If you suspect that someone has accessed your bonus138 account without your permission, contact our 24/7 live chat support team immediately. Our team can temporarily freeze your account, review recent login and transaction activity, and initiate a security review. You should also change your password immediately if you can still access your account, and check whether the same password is used on any other accounts online. bonus138 will never ask for your password by email or chat.